Senior operators, not outsourced headcount.
Velora CX is a curated collective of seasoned advisors, strategists, and builders—each hand-selected for deep domain expertise and a shared commitment to principled, high-impact work. We assemble around each engagement with boutique-agency depth, lean-team velocity, and zero unnecessary overhead.
Our ApproachBuilt for precision,
not for volume.
Every engagement is staffed by senior practitioners who have led the functions they advise on. No juniors, no layers, no learning on your dime.
Curated, not contracted
Every team member is an independent senior operator chosen for alignment in values, rigour, and domain expertise—not availability.
Assembled on demand
We collaborate as each project demands—delivering the right expertise at the right moment, with no standing overhead or idle retainers.
Outcomes over optics
We measure success by the infrastructure we install and the retention metrics we move—not by the volume of deliverables we produce.
The executive team driving
every engagement.
Laura and Zabrina lead client strategy from day one—bringing the operational depth and executive judgement that defines every Velora CX engagement.
Laura Sinclair Faunt
Strategic operator and growth partner to scaling B2B technology companies. From fractional COO engagements to high-impact CX strategy, Laura helps founders transform operational complexity into clarity—architecting the systems, teams, and revenue engines that power sustainable, board-ready growth.
“She combines operational excellence with genuine leadership… one of the most operationally impressive people I’ve worked with.”
— Angela Heald, Head of Marketing, Jobscan
Zabrina Ting
Builder of scalable systems and high-performing teams. Zabrina pairs data-driven strategy with on-the-ground leadership to optimize operations, strengthen customer relationships, and design the workflows that drive retention, revenue, and measurable results at every stage of growth.
“Zabrina is the kind of leader people talk about for the rest of their careers.”
— Larissa Brue, Director of Customer Success, Leadpages
A network of senior practitioners,
activated when it matters.
Our extended team brings deep specialisation across strategy, technology, people leadership, and go-to-market—available precisely when each engagement calls for it.
Jordan Platz
Hybrid strategist–technologist who bridges vision and execution. Jordan architects product and operations strategy, then builds the technology, processes, and reporting frameworks that bring those plans to life.
Joe Owen
Full-stack developer with a CX lens. Joe designs and deploys automations, integrates complex API ecosystems, and applies generative AI to help clients scale support operations without sacrificing the human touch.
Julianne Johnson
Former Director of Customer Success & Partnerships who aligns CS, Product, and Revenue teams around shared outcomes. Julianne audits customer journeys, identifies retention leaks, and delivers clear, actionable playbooks.
Leslie Collin, CPHR
People and culture executive with a track record of building award-winning, inclusive workplaces. From leading Unbounce to gender parity to shaping global teams at Zipline, Leslie champions equity, belonging, and leadership that drives business performance.
Sarah Bundy
Serial entrepreneur and award-winning performance-marketing pioneer with two successful exits. With over two decades leading strategic partnerships and advising global brands, Sarah champions sustainable, ethical growth and empowers emerging founders.
Tom Depew, PhD
Machine learning engineer with deep expertise in scientific software development and advanced instrumentation. Tom has led complex technical projects from concept to delivery, blending neural networks, data science, and hands-on engineering leadership.